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Competences
Experience
IT Support Internship (Post‑Service)
Korle Bu Teaching Hospital (KBTH)
2026-10 -
Provide technical support and troubleshooting for PCs, printers and scanners in a critical healthcare environment. Diagnose and repair hardware faults, perform Windows installations, disk partitioning and Microsoft Office activation. Trace and replace faulty network cables, configure patch panels and restore LAN connectivity. Assist with server maintenance, including Windows Server OS re‑installation and remote access. Conduct daily self‑directed learning on networking and cybersecurity concepts.
National Service
Korle Bu Teaching Hospital (KBTH)
2025-11 - 2026-09
Supported the hospital’s IT infrastructure by providing on‑site technical assistance to staff. Handled hardware diagnostics, performed system updates and ensured stable network operations. Collaborated with the dispatch team to prioritize and resolve service requests efficiently.
Internship
MTN Ghana
2024-09 - 2024-11
Identified and documented IT‑related issues for internal staff, providing basic hardware and software troubleshooting. Assisted users with network connectivity problems and supported engineers in system setup and PC maintenance. Utilised a ticketing system to log and escalate incidents, gaining exposure to a large enterprise IT environment.
Internship
Soronko Academy
2024-08 - 2024-10
Completed training in digital marketing, UI/UX design with Figma and introductory web development using HTML, CSS and WIX. Participated in a group project covering branding, content creation and website development. Earned a Certificate of Participation, highlighting an expanded interest in digital marketing alongside technical fields.
Formation
Bachelor of Science in Computer Science, Kwame Nkrumah University of Science and Technology
Langues
English
fluent
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