Global Customer Support Project Manager

About the role

The Global Customer Support Project Manager will lead large‑scale, cross‑regional projects that drive transformation for HPE’s customer support services. This hybrid role requires working on‑site two days a week in an HPE office and collaborating with internal and external stakeholders worldwide.

Key responsibilities

• Lead internal projects from definition through delivery, ensuring scope, schedule, budget, and quality targets are met.
• Develop and execute strategies aligned with sponsor vision for end‑state transformations.
• Manage project financials, provide accurate forecasts, and ensure adherence to approved budgets.
• Coordinate complex, multi‑functional teams of 20+ members across multiple regions.
• Engage senior and executive stakeholders, maintaining strong relationships and communication.
• Oversee third‑party vendor contributions and ensure seamless integration with internal efforts.
• Provide performance reviews and development recommendations for key contributors.
• Mentor and model best practices for junior team members.

Required profile

• First‑level university degree; advanced degree preferred.
• 10+ years of experience in project management, preferably in technology or customer support environments.
• Proven track record managing large, high‑risk, global initiatives.
• Strong financial management skills, including budgeting and forecasting.
• Experience leading cross‑functional, multi‑regional teams.

Required skills