Associate Travel & Protocol Officer (Fixed‑Term) – West Bank

About the role

The Associate Travel and Protocol Officer provides comprehensive travel management and protocol support for UNRWA staff operating in the West Bank and Gaza fields. The role ensures efficient procurement of tickets, visas, permits and coordinates travel logistics across multiple border points.

Key responsibilities

• Procure air tickets, hotel reservations and obtain visas/permits for staff traveling to Jerusalem and Gaza, advising on cost‑effective travel options.
• Oversee issuance, renewal and cancellation of United Nations laissez‑passers (UNLPs) and manage related visa endorsements.
• Arrange travel for international staff, dependents and drivers, including coordination of border crossings such as Allenby Bridge and Ben Gurion Airport.
• Review and ensure compliance with UNRWA travel regulations, propose policy improvements and maintain up‑to‑date travel information.
• Maintain travel‑related records, verify invoices from hotels and travel agents, and support the Travel Management System (TMS).

Required profile

• University degree in business administration, logistics, travel management, accounting, public administration or related field.
• Minimum four years of relevant administrative experience, preferably in travel and visa administration.
• Fluency in English (UN Level II) and Arabic (UN Level III) as per UN Language Framework.

Required skills

• Familiarity with World Airways Guidebooks and airline ticketing processes.
• Knowledge of the travel industry and visa procedures.
• Proficiency with MS Word, MS Access and MS Excel.
• Experience using Travel Management System (TMS) and UNLP/VISA tracking tools.

What we offer

• Fixed‑term contract (1 year) with possibility of extension, Grade 14.
• Monthly basic salary of USD 1,490.30 (payable in JD) and eligibility for a Jerusalem Allowance.