PMO Manager – New Client Program Launch

About the role

We are seeking a PMO Manager to lead the launch of new client programs ("new logos") across our BPO organization. You will own the end‑to‑end implementation, from client hand‑off through stabilization, ensuring each launch is on time, within scope, and ready for operational success.

Key responsibilities

• Lead end‑to‑end implementation of new client programs in a BPO environment.
• Develop and manage project plans, timelines, risks, budgets, and deliverables.
• Coordinate cross‑functional teams (Sales, Operations, WFM, Training, HR, IT, Facilities, Client Services) to ensure launch readiness.
• Partner with stakeholders to align hiring plans, training schedules, seat readiness, workforce planning, and operational requirements.
• Monitor project progress, resolve risks, and provide regular status updates to leadership.
• Establish and improve PMO processes, templates, and governance standards.
• Ensure smooth transition of stabilized programs to Operations and Client Services.

Required profile

• Bachelor’s degree or equivalent experience.
• At least 2 years of project management experience.
• 2‑3 years of people‑management experience (preferred).
• Proven experience launching new clients in a BPO or contact‑center environment.
• Experience managing multiple large‑scale implementations (20‑500 seat launches).
• Strong understanding of project‑management methodologies and the full project lifecycle.
• Excellent stakeholder management, organizational, and communication skills.
• Ability to solve problems and manage multiple priorities in a fast‑paced environment.

Required skills