Customer Care Agent (Inbound)
ibex · Autorité palestinienne
Description du poste
About the role
We are seeking a motivated Customer Care Agent to handle inbound calls and provide high‑quality support to our clients. The role involves assessing customer needs, guiding them to appropriate solutions, and ensuring a positive experience throughout each interaction.
Key responsibilities
- Answer and manage incoming customer calls in a courteous and professional manner.
- Assess customers’ needs, provide accurate information, and guide them to suitable resolutions.
- Apply critical thinking to resolve issues while maintaining appropriate call length.
- Maintain productivity and quality standards, demonstrating a sense of urgency.
- Escalate complex issues to the appropriate department following established procedures.
- Adhere to departmental resources, policies, and procedures.
- Achieve campaign goals and meet assigned performance targets.
- Perform any additional duties as required.
Required profile
- Strong verbal communication and active listening skills.
- Ability to remain friendly, informative, and helpful under pressure.
- Professional demeanor that reflects positively on the company.
- Attention to detail and commitment to delivering accurate information.
Required skills
What we offer
- Competitive compensation and performance‑based incentives.
- Opportunities for career development and advancement.
- Supportive team environment with ongoing training.
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ibex
Autorité palestinienne
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