Billing Analyst

About the role

The Billing Analyst will support the Order to Cash team across a complex European entity structure, ensuring accurate and timely invoicing of usage‑based services such as power, remote hands, and IP bandwidth. The role requires strong attention to detail, the ability to work independently, and effective communication with both internal and external stakeholders.

Key responsibilities

• Generate and issue monthly usage invoices in line with business requirements.
• Investigate and resolve billing queries and disputes raised by clients and internal teams.
• Reconcile unidentified or unallocated cash and explain variances to finance stakeholders.
• Submit credit memos with appropriate documentation for approval.
• Participate in month‑end reconciliation and provide audit evidence as needed.
• Liaise with internal departments to meet service level agreements for billing issues.
• Identify and suggest process improvements and support billing initiatives.
• Assist with finance projects and ad‑hoc tasks assigned by the Billing Supervisor or Manager.

Required profile

• Proven experience in a billing or invoicing role within a high‑volume environment.
• Strong interpersonal skills and ability to build relationships with stakeholders.
• Resilient, self‑motivated and capable of working with minimal supervision.
• Excellent organizational skills with a focus on accuracy and meeting tight deadlines.

Required skills

• Knowledge of standard accounting packages such as FinancialForce, Oracle, or Yardi.
• Strong problem‑solving abilities and creative approach to resolving billing issues.
• Understanding of confidentiality requirements in finance operations.