Global Customer Support Project Manager

About the role

Hewlett Packard Enterprise is seeking a Global Customer Support Project Manager to lead large‑scale, cross‑regional initiatives that drive transformation of our support services. This hybrid position requires you to work on‑site two days a week and collaborate with senior stakeholders worldwide.

Key responsibilities

• Lead internal projects with budgets, timelines, and quality targets across multiple regions.
• Define and execute strategies that align with sponsor vision for end‑state transformation.
• Manage project financials, provide accurate forecasts, and ensure adherence to approved budgets.
• Coordinate internal and third‑party resources, overseeing teams of 20+ members across locations.
• Engage senior and executive stakeholders, maintaining strong relationships and communication.
• Deliver performance reviews and development recommendations for key contributors.

Required profile

• First‑level university degree; advanced degree preferred.
• 10+ years of experience in project management, preferably in technology or customer support environments.
• Proven ability to manage high‑risk, complex, global projects.
• Strong financial acumen with experience in budgeting and forecasting.
• Excellent mentorship and leadership capabilities.

Required skills

• Project management methodologies (e.g., PMP, PRINCE2).
• Budget and financial management.
• Stakeholder management at senior and executive levels.
• Team leadership for large, multi‑regional groups.