SDM-IOA Delivery Specialist – Hi-Tech Projects

About the role

We are looking for an SDM-IOA Delivery Specialist to lead the delivery of innovative solutions within the Hi-Tech sector. The role operates in a hybrid environment with rotational shifts, requiring close collaboration with global and cross‑functional teams to ensure high‑quality service delivery and client satisfaction.

Key responsibilities

• Lead the delivery of Hi-Tech solutions, aligning with client expectations and industry standards.
• Coordinate project execution across cross‑functional teams to meet timelines and quality targets.
• Communicate technical concepts clearly in English to stakeholders and clients.
• Implement best practices and continuous improvement strategies for service delivery.
• Analyze data to generate insights that optimize delivery processes.
• Maintain strong client relationships and foster long‑term partnerships.
• Facilitate knowledge sharing and training sessions for team development.
• Adapt to rotational shifts to provide consistent support for clients and team members.

Required profile

• Minimum 10 years of experience in the Hi-Tech domain with a proven track record of successful project delivery.
• Excellent English communication skills for effective stakeholder engagement.
• Strong analytical abilities to interpret data and drive actionable insights.
• Ability to work in a hybrid model and adapt to rotational shift schedules.
• Collaborative mindset with experience in global, cross‑functional teams.
• Proactive problem‑solver committed to continuous improvement.
• Relevant certification in project management (e.g., PMP) or service management (e.g., ITIL).

Required skills

• Project Management
• PMP certification
• ITIL framework