Systems Engineer – Service Desk Support

About the role

We are looking for a Systems Engineer to provide responsive service‑desk support and ensure reliable system operations in a global hybrid work environment. The role focuses on incident resolution, routine changes and collaboration with cross‑functional teams to maintain stability and performance.

Key responsibilities

• Respond promptly to tickets and requests, delivering courteous service‑desk support for end‑users in a hybrid model.
• Troubleshoot operating systems, applications and network connectivity to restore services within agreed timelines.
• Document issues, resolutions and workarounds in a structured knowledge base.
• Escalate complex problems with clear context and impact to higher support tiers.
• Monitor alerts and basic system health indicators, coordinating early remediation.
• Perform routine tasks such as user account setup, access adjustments and configuration updates following defined procedures.
• Collaborate with infrastructure, application and security teams to support planned changes.
• Assist with day‑to‑day support for property and casualty insurance applications, ensuring service levels.
• Communicate ticket status and resolution steps to stakeholders.
• Participate in continuous‑improvement initiatives and promote efficient use of technology resources.

Required profile

• 0‑3 years of experience in service‑desk operations or technical support.
• Working knowledge of common operating systems, office productivity suites and enterprise endpoint devices.
• Strong analytical skills to identify root causes and translate technical findings into clear, non‑technical explanations.

Required skills

• Service Desk
• Operating Systems
• Office Productivity Suites
• Endpoint Devices
• Network Connectivity