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Operations Manager
ibex
About the role The Operations Manager will supervise a non‑exempt work group, ensuring day‑to‑day functional oversight, productivity, and service level goals. This role also involves managing team lea...
About the role The Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, and generating weekly schedules for call‑center programs. The role ensures staffing leve...
About the role The Assistant WFM Manager is a junior manager who oversees planners or both planners and real‑time analysts. This person is responsible for managing and auditing staff plans across mult...
About the role The Real-Time Workforce Management Analyst monitors call‑center activity, balances service levels, and ensures staffing aligns with contractual and internal goals. The role focuses on d...
About the role The RTA Supervisor leads a team of analysts responsible for workforce planning and intraday management across multiple call queues, ensuring optimal coverage and high‑quality service. K...
Workforce Manager
ibex
About the role The Workforce Manager leads a team of WFM professionals responsible for end‑to‑end workforce planning and intraday management in a large call‑center environment. The role ensures optima...
About the role The Team Manager – Collections leads a group of technical support agents handling collection‑related calls. The role focuses on meeting performance targets, maintaining service quality,...
Team Manager
ibex
About the role The Team Manager is responsible for managing, motivating and coordinating the activities of the account to reach defined objectives and service levels, while ensuring calls are handled...
About the role The Senior Training and Quality Specialist provides additional capacity across both Training and Quality functions, supporting day‑to‑day activities, projects and continuous improvement...
About the role The Real‑Time Analyst ensures that call‑center service levels are met across programs, locations and products by monitoring live call volume, managing staffing resources and maintaining...
About the role The Associate Director of Client Services acts as the strategic relationship owner and primary point of contact for assigned fintech clients. You will ensure successful delivery, growth...
About the role The Senior Manager, Client Services will act as the primary liaison for assigned clients, ensuring programs are delivered profitably and meet the expectations outlined in the Statement...
About the role We are seeking a PMO Manager to lead the launch of new client programs ("new logos") across our BPO organization. You will own the end‑to‑end implementation, from client hand‑off throug...
Operations Manager
ibex
About the role The Operations Manager oversees the day‑to‑day functional supervision of a non‑exempt work group in a BPO setting. This role ensures high‑quality service delivery, maintains client rela...
About the role We are looking for a motivated Customer Service Representative to be the first point of contact for our clients. You will turn inbound calls into scheduled service appointments while de...
About the role We are seeking a motivated Customer Care Agent to handle inbound calls and provide high‑quality support to our clients. The role focuses on understanding customer needs, delivering accu...
Team Manager
ibex
About the role The Team Manager leads a group of technical support agents within a call‑center environment, ensuring that service levels and performance targets are consistently met. This role combine...
About the role The Team Manager will lead a group of technical support agents within the Cyberpark call centre, ensuring professional handling of customer calls and achievement of performance targets....
Team Manager
ibex
About the role The Team Manager leads a group of technical support agents, ensuring that calls are handled professionally and that service level targets are met. This role combines people‑management,...
About the role The Client Services Associate provides front‑line support to both internal and external stakeholders, handling customer inquiries via email, phone and other channels. The role focuses o...