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About the role The Team Manager – Collections leads a group of technical support agents handling collection‑related calls. The role focuses on meeting performance targets, maintaining service quality,...
Team Manager
ibex
About the role The Team Manager is responsible for managing, motivating and coordinating the activities of the account to reach defined objectives and service levels, while ensuring calls are handled...
About the role The Senior Training and Quality Specialist provides additional capacity across both Training and Quality functions, supporting day‑to‑day activities, projects and continuous improvement...
About the role The Real‑Time Analyst ensures that call‑center service levels are met across programs, locations and products by monitoring live call volume, managing staffing resources and maintaining...
About the role The Associate Director of Client Services acts as the strategic relationship owner and primary point of contact for assigned fintech clients. You will ensure successful delivery, growth...
About the role The Senior Manager, Client Services will act as the primary liaison for assigned clients, ensuring programs are delivered profitably and meet the expectations outlined in the Statement...
About the role We are seeking a PMO Manager to lead the launch of new client programs ("new logos") across our BPO organization. You will own the end‑to‑end implementation, from client hand‑off throug...
Operations Manager
ibex
About the role The Operations Manager oversees the day‑to‑day functional supervision of a non‑exempt work group in a BPO setting. This role ensures high‑quality service delivery, maintains client rela...
About the role We are looking for a motivated Customer Service Representative to be the first point of contact for our clients. You will turn inbound calls into scheduled service appointments while de...
About the role We are seeking a motivated Customer Care Agent to handle inbound calls and provide high‑quality support to our clients. The role focuses on understanding customer needs, delivering accu...
Team Manager
ibex
About the role The Team Manager leads a group of technical support agents within a call‑center environment, ensuring that service levels and performance targets are consistently met. This role combine...
About the role The Team Manager will lead a group of technical support agents within the Cyberpark call centre, ensuring professional handling of customer calls and achievement of performance targets....
Team Manager
ibex
About the role The Team Manager leads a group of technical support agents, ensuring that calls are handled professionally and that service level targets are met. This role combines people‑management,...
About the role The Client Services Associate provides front‑line support to both internal and external stakeholders, handling customer inquiries via email, phone and other channels. The role focuses o...
About the role We are looking for a Subject Matter Expert (SME) to support our customer service department. The SME will oversee daily operations of assigned teams, ensuring high‑quality, accurate wor...
Team Manager – Shaw
ibex
About the role We are seeking a proactive Team Manager to lead a group of technical support agents in a call‑center environment. The role focuses on motivating the team, ensuring professional call han...
About the role The Operations Manager will lead a non‑exempt work group in a high‑volume inbound sales call center, ensuring daily productivity, service level compliance, and strong client relationshi...
About the role The Team Manager will lead a group of technical support agents in a call‑center environment, ensuring that service‑level agreements are met, performance targets are achieved, and custom...
About the role We are seeking a motivated Customer Care Agent to handle inbound calls and provide high‑quality support to our clients. The role involves assessing customer needs, guiding them to appro...
About the role We are looking for a Real‑Time Workforce Management Analyst to monitor and balance service levels across our call‑center operations. The analyst ensures staffing efficiency, meets contr...