Manager, Leadership Development & Training (Remote)

About the role

The Manager of Leadership Development leads the regional execution and continuous improvement of leadership development programs within a geographically dispersed global team, while contributing to global strategy, standards and program governance. The role partners with operations, Human Resources and learning stakeholders so that learning translates into stronger people leadership and operational performance. It is a hybrid role, working remotely and onsite as business needs require.

Key responsibilities

• Global: contribute to the global leadership development strategy, roadmap, competency model, curriculum standards and annual priorities, and lead or contribute to program design, pilots, facilitator readiness, content governance and continuous improvement.
• Set delivery expectations, quality standards, measurement practices and operating rhythms for a consistent global learner experience, and use data, business outcomes and feedback to evaluate programs and recommend changes.
• Partner with global operations, HR, Talent and others to align leadership development to organizational priorities, and coach, calibrate and guide Leadership Development and Senior Specialists.
• Regional: own the coordination and execution of key leadership and management training programs, including calendars, cohorts, communications, readiness, delivery and follow-through.
• Work with regional and site leaders to assess capability needs, prioritize interventions and link local requirements to the global roadmap.
• Facilitate or oversee training, coaching, observation and feedback across remote and onsite settings, and monitor participation, completion, learner experience, application and performance indicators.
• Share regional best practices and scalable solutions with global forums, and manage regional risks, dependencies and escalations.

Required profile

• Bachelor's degree preferred; equivalent education and experience may be considered.
• At least 3 years of experience in leadership development, training, coaching, call center operations or a related field.
• At least 1 year leading training programs, learning projects, operations initiatives or a team of facilitators; regional or global program experience preferred.
• At least 2 years of combined facilitation, coaching or instructor-led training experience preferred.
• Internal candidates must have been employed in the current position for at least 9-12 months continuously and in good standing, with no corrective action on file in the last six months, unless an approved exception applies.

Required skills

• Proficiency in Microsoft Office, including PowerPoint and Excel.
• Virtual learning and collaboration tools.