Compensation and Benefits Administrator

About the role

The Compensation & Benefits Administrator ensures accurate and timely administration of employee compensation, benefits, and HR records at the corporate or site level. The role works closely with Operations, HR, and employees to maintain compliance with company policies and government regulations while enhancing the overall employee experience.

Key responsibilities

• Administer government‑mandated and company‑initiated benefits, ensuring consistency with employee status and level.
• Maintain records of compensation movements such as promotions, regularizations, merit increases, and salary adjustments.
• Handle HR information system data and keep all employee 201 files up to date.
• Partner with Operations and other departments to resolve employee benefits issues.
• Provide training on new processes and policies and address employee questions.
• Communicate regularly with Corporate HR to share challenges, improvements, and concerns.
• Make recommendations for process improvements and ensure compliance with federal, local, and company regulations.

Required profile

• Bachelor’s degree.
• At least 2 years of related experience, preferably in a BPO or call‑center environment.
• Experience with HRIS is preferred.
• High level of confidentiality, accuracy, and attention to detail.
• Ability to work flexible schedules, including graveyard shifts.
• Strong problem‑solving and multitasking abilities.

Required skills

• Proficient use of Microsoft Office.
• Experience with Human Resource Information Systems (HRIS).