Compensation & Benefits Administrator

About the role

The Compensation & Benefits Administrator ensures accurate and timely administration of employee compensation, benefits, and HR records at the corporate or site level. Working closely with Operations, HR, and employees, the role supports compliance with company policies and government regulations while enhancing the overall employee experience.

Key responsibilities

• Administer government‑mandated and company‑initiated benefits, ensuring consistency with employee status and level.
• Maintain records of compensation movements such as promotions, regularizations, merit increases, and salary adjustments.
• Handle HR information system data and keep all employee 201 files up to date.
• Partner with Operations and other departments to resolve benefits issues and provide training on new processes.
• Communicate regularly with Corporate HR to share challenges, improvements, and concerns.
• Make recommendations for process improvements and ensure compliance with federal, local, and company regulations.

Required profile

• Bachelor’s degree.
• Minimum 2 years of related experience; experience in a BPO or call‑center environment is a plus.
• High level of confidentiality and attention to detail.
• Strong analytical skills to define problems, collect data, and draw valid conclusions.
• Ability to work in a multi‑tasking environment and adapt to flexible schedules, including graveyard shifts.
• Excellent written and oral communication skills.

Required skills

• Proficient in Microsoft Office.
• Experience with Human Resource Information Systems (HRIS) preferred.