Service Dispatcher

About the role

The Service Dispatcher reports to the Service Dispatch Manager and supports the sales and operations departments with all administrative functions. This role dispatches service calls for branch customers and requires strong communication, attention to detail, and a commitment to exceed customer expectations.

Key responsibilities

• Coordinate, schedule, and book jobs for residential and small business installs.
• Manage branch box sales, check‑in freight and deliveries, and order parts.
• Maintain technician schedules to ensure timely service calls.
• Create job packets, audit paperwork for accuracy, and assist in keeping the job list current.
• Serve as liaison between the operations manager, branch employees, and the home office.

Required profile

• Detail‑oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative, can handle multiple tasks under pressure, and meets deadlines.

Required skills

• Microsoft Office Suite
• Microsoft Word
• Microsoft Excel