Onboarding Associate

About the role

PwC's People Operations team manages the employee lifecycle and day-to-day HR tasks such as onboarding, offboarding, payroll and benefits administration, absence management, record keeping, labour law compliance and employee inquiries. As an Onboarding Associate in Ramallah, you will focus on integrating new employees into the firm, acting as a trusted guide who ensures a smooth, personalised and engaging start that reflects the firm's values.

Key responsibilities

• Serve as the subject matter expert for all onboarding activities related to new joiners.
• Coordinate and manage end-to-end onboarding workflows so tasks are executed on time and accurately.
• Be the main point of contact for new hires, hiring managers and internal stakeholders throughout the onboarding lifecycle.
• Support visa processing, travel arrangements and first-day logistics, and resolve onboarding issues proactively.
• Maintain accurate, compliant records of onboarding activities in line with local labour laws and internal policies.
• Produce regular reports on onboarding progress to inform leadership and improve processes.

Required profile

• A learning mindset, taking ownership of your own development.
• Ability to appreciate diverse perspectives and needs, and to listen actively and express ideas clearly.
• Understanding of how the business works and commercial awareness.
• Knowledge of professional and technical standards, including labour laws and internal policies, and adherence to the firm's code of conduct and independence requirements.

Required skills

• Human resources policies and human resources information system (HRIS)
• Data reporting and documentation administration
• Communication, coordination of schedules and staff, and meeting coordination
• Employee onboarding and new hire orientations